Cancellation is not allowed through Customer Web Applications and Mobile Applications once the services are done through the portal.
In case of a compelling need to return any payment that has been done by the user to a user, just follow these simple steps:
You can call us or e-mail us within 24 hrs from time of payment.
You just need to give us a call on our customer care helpline: 1800 103 5825 between 9:00 AM to 6:00 PM, 6 days a week (Monday through Saturday) or e-mail us on care@ncampus.org
Please mention receipt number in subject line to help us quickly process your returns. nCampus will review your request and approve the requests case by case. If required, we may share your request with the service provider for approval.
Some Services categories may not be returnable will be specified on the website.
We will process the refund after receipt of the request from use and appropriate approval from service partner. Refund will be processed based on the same mode of payment used.
Services paid by credit/debit card will be refunded by credit back to the credit/debit card within 10 working days after the receipt of the product and the refund will reflect in the next statement. Orders paid by net banking accounts will be credited back to bank account within 10 working days. Users are requested to bear with us for this minimum procedural delay in effecting the refund.
In case, due to unforeseen reasons, in exceptionally rare instance of not being able to fulfil the order, for which the payment has already been received by us, the Transaction Price will be credited back to bank account of the user.